Can it be a case of stating the obvious? One should not take such matters lightly, but yes, of course, doctors do turn to endoscope repair companies to handle their critical repairs and maintenance requirements. A good doctor, on the other hand, will always have a spare endoscope or stethoscope standing by for just in case his regular instrument breaks down. It can cause consternation in the sense that the original instrument is one that the doctor has grown quite accustomed to. It is almost as though it is a natural extension of his limbs.
Just as their patients trust them in times of need, doctors trust these technicians with their tools. The ladies and gentlemen that form part of this service are operating with a customer centric approach. They make an effort to manufacture, or at least, reproduce surgical instruments at a fraction of the costs than the original manufacturer. This is reassuring for doctors, bearing in mind that their cost overheads are always critically high, whether in private practice or not. Another aspect of customer centricity is addressing time constraints.
Every effort is made to ensure that the repaired or serviced instruments are returned to the doctor as soon as reasonably possible. A targeted turnaround time is two working days, and this, just incidentally, is a universally accepted timeframe among businesses in general. Cost and time considerations and all things being equal, nothing in this service diminishes from the quality that needs to be delivered. Technicians are also well aware of the clinical conditions to which these instruments must be restored. To this end, repairs and maintenance are conducted in a clinical environment as well, and all instruments, whether newly manufactured or repaired, are properly sterilized.